At Charmingtytrueai, we want you to be completely satisfied with your handmade purchase. If you are not satisfied with your order, we offer returns and exchanges within 14 days of delivery.
To be eligible for a return, items must be:
Custom handmade products are made specifically to your specifications and are generally not eligible for return unless there is a defect or error on our part. Please contact us to discuss any issues with custom orders.
To initiate a return:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
We offer exchanges for items of equal value. If you wish to exchange an item, please contact us to discuss available options. Exchanges are subject to product availability.
For questions about returns or to initiate a return, please contact us at contact@charmingtytrueai.world or visit our workshop at 608 Dry Creek Rd Suite A, Waco, TX 76705, United States. You can also call us at +12547549600.
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